Terms of purchase
Terms and conditions – Studio W
Generally
These terms and conditions ("Terms") apply between you as a customer and By Studio W AB, corporate registration number 559512-2127, and govern your purchases and use of our website, www.bystudiow.com ("the website").
By using the website and placing an order, you agree to these terms and conditions and confirm that you have read our privacy policy. To shop on our website, you must be over 18 years of age.
Ordering
After you have placed an order, an order confirmation will be sent to the email address you provided. The confirmation will contain information about your order, including products, prices and delivery details. Please check that all information is correct and contact us immediately if anything is incorrect.
Please note that an item may become out of stock, even after an order has been confirmed. If this happens, we will contact you as soon as possible to offer alternatives or refund the amount.
Prices and payment
All prices are in SEK and include VAT (25%). Any customs duties or taxes for deliveries to countries outside the EU are paid by the customer. We work with Klarna for flexible payment options, such as direct payment, invoice and installment payment. For more information about payment terms, see Klarna's policy.
Delivery
We offer delivery within Sweden with a normal delivery time of 2–5 working days. Orders are shipped from our warehouse on weekdays, and orders placed during the weekend are shipped the next working day. In case of delays, please contact our customer service for assistance.
Returns and exchanges
You have the right to return your products within 14 days of receiving your order. The products must be unused, in original condition and packaged with any seals still attached. When returning, you as the customer are responsible for the return shipping. Contact us for instructions on how to make a return.
Refunds are made using the same payment method used for purchase, and may take up to 10 banking days after we receive and process your return.
Complaint
If you receive a damaged or defective product, please contact us as soon as possible via our customer service. If the complaint is approved, we will offer a replacement product or refund. Complaints follow the guidelines of the Swedish Consumer Agency.
Trust and transparency
Studio W reserves the right to update prices and terms and conditions without prior notice. We reserve the right for typographical and graphic errors on the website, including incorrect prices or product descriptions.
Contact
Do you have any questions about your order or our terms and conditions? Contact us:
- Email: info@studiow.com
- Address: Sturevägen 17, 133 38 Saltsjöbaden
Applicable law and dispute resolution
Swedish law applies to these terms and conditions and any disputes will be handled in the first instance by Stockholm District Court. In the event of disagreement, we will follow the recommendations of the Swedish National Board of Complaints.
Version
These terms and conditions were last updated in December 2024.
